CRACOWVISITOR.COM TOURS – TERMS & POLICY
1. Once you have completed your on-line booking, you will automatically receive a screen confirmation together with an email giving you exact instructions for meeting your driver or vehicle. Remember to arrive at the meeting point at least 10 min. before time of departure.
2. Ticket purchased in CV office or CV’s agent’s office/reception need to have receipt attached, which is confirmation of payment. Only ticket with receipt attached entitles to refund. In case of cancellation ticket can be refunded only in the same agency.
3. For a full refund of ticket, cancellation must be made a full 24 hours before tour starts. Cancellations made in less than 24 hours before departure or no shows are not entitled to a refund.
4. If you need to make a change to your booking (travel date/ time of departure) be aware that you need to incur additional payment in amount of 50 PLN per person.
5. Before boarding the vehicle, it is necessary to present ticket to the tour leader.
6. It is not allowed to carry and drink hot drinks, eat (fast food, takeaway), smoke, drink alcohol on the vehicle.
7. People under the influence of alcohol or drugs can not participate in the tour. Tour leader or the driver are allowed to refuse a person under the influence to participate in the tour.
8. There is no toilet on the vehicle. In case of feeling unwell please report it immediately to the tour leader or to the driver.
9. All damages/dirtiness on the vehicle caused by a customer are followed by financial compensation from the customer on the basis of issued invoice. When visible damage or dirtiness is noticed, the customer is obliged to pay compensation in amount 100 - 200PLN.
10. Durations of the tours are approximate times which depend on conditions in the museums and traffic situation. CV have no liability for delays caused by any circumstances beyond its reasonable control.
11. We ask all customers to check and take all their belongings from the vehicle after the tour. CV take no responsibility for any items left on the vehicle.